Refund policy

Not happy with your order? You have 45 days from the day it arrives to send it back for a refund — well beyond what's required, so there's no rush to decide.

The one condition: the item must be unused and in its original condition, exactly as it arrived.

When you can return

• It arrived damaged or faulty
• We sent the wrong item
• You changed your mind — as long as it hasn't been worn

How to start a return or cancellation

1. Tell us first. Email support@bikerringshop.com, or open a request from your account at account.bikerringshop.com (Orders → choose the order → request a return or cancellation).
2. Pack it safely in its original packaging, wrapped so it won't be damaged in transit.
3. Ship it back with tracking to the address below.

Cancelling before it ships: you can cancel any order any time before we fulfil it, for a full refund — straight from your account or by emailing us.

Return address

Tepparit Kacha
Lumpini Town Place
310/60 Soi Senanikom 1 Yak 12
Pahonyothin 32 Rd.
Chankasem, Jatujak
Bangkok 10900
THAILAND

How refunds work

Once your return reaches us and we've checked its condition, we refund the full product price to your original payment method, within 3 business days of receiving it. Your bank may take a further 5–10 business days to show it.

Return shipping is your responsibility — including any customs fees on the return parcel. We state this here so it's clear before you order. (See the EU/EEA section below for the one exception.)

If your order never arrives

If your parcel hasn't arrived within 45 days of us shipping it, we'll investigate and give you a full refund.

EU & EEA customers: your right of withdrawal

If you live in the EU or EEA, you have a legal right to withdraw from your purchase within 14 days of receiving it, no reason needed (EU Directive 2011/83/EU). The 14 days run from the day you receive the last item in your order; if the deadline lands on a weekend or public holiday, it extends to the next working day. Our 45-day window already runs far longer, so you're covered either way.

• How to withdraw: use our withdrawal form — about a minute, no account needed. You can also email support@bikerringshop.com or start a request from your account at account.bikerringshop.com.
• Sending it back: after you tell us you're withdrawing, return the item within 14 days.
• Your refund: we refund everything you paid — including the standard outbound delivery cost — within 14 days. If you chose a faster, pricier delivery option, we refund the standard rate (the extra isn't covered). We may hold the refund until the item reaches us or you show proof you've sent it.
• Return shipping: you cover the cost of sending the item back.
• Exemptions: none — every product we sell qualifies. We don't make custom, personalised, or engraved pieces, so those usual exemptions don't apply here.

Questions about a return? Email support@bikerringshop.com — we'll walk you through it.